Why the time limit?
We believe that a 30-day warranty period gives you the time to check the data and make sure it’s what you expected to receive.
If there is a mismatch, you should contact the seller as soon as possible to discuss the problem, keeping in mind the deadline to file a complaint.
What happens when I file a complaint?
When you file a complaint, the first action we take is to freeze the seller’s earnings related to that sale.
A Databroker mediator then investigates the complaint, working with you and the seller to try to come to an agreement. If an agreement can’t be reached, the mediator will make a final, binding decision.
If the complaint is deemed valid, we’ll reimburse the amount you paid.